Cookie policy.
Last updated: 10 January 2026
This policy explains what cookies are, how Taylor Osteopathy uses them on taylorosteopathy.co.uk, and how you can manage your preferences. It sits alongside our privacy policy, which covers personal data more broadly.
What is a cookie?
A cookie is a small text file that a website places on your device so it can remember things between visits — like whether you've decided about analytics. Cookies don't run programs or carry viruses; they just store small pieces of text.
Cookies we use
We split cookies into three categories.
1. Strictly necessary
Required for the site to work. We don't ask permission for these because the site can't function without them.
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
| taylor-osteo-consent | taylorosteopathy.co.uk | Remembers your cookie choices so we don't ask you on every visit. | 12 months |
| Session token | taylorosteopathy.co.uk | Standard browser session and security token used when you submit the contact form. | Session only |
2. Analytics (consent required)
Helps us understand how patients find and use the site so we can improve it. Anonymised — never used to identify you personally.
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users so we can count visitors and sessions. | Up to 2 years |
| _ga_504NCRMSVV | Google Analytics | Stores session state for our specific GA4 property. | Up to 2 years |
| ph_phc_…_posthog | PostHog (via our web platform, Emergent) | Product analytics — page views and anonymous interaction counts so the site can be improved. Session recording is switched off. Stored in a cookie and browser local storage; data is processed in the United States under standard contractual clauses. | Up to 1 year |
3. Marketing (consent required)
Used for measuring the effectiveness of advertising. Currently unused — included so we can be transparent if we ever add it (e.g. Google Ads conversion tracking).
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
| — | — | No marketing cookies are currently set. | — |
Managing your preferences
You can change your mind at any time. To re-open the consent banner and update your choices:
If you reject or later withdraw analytics consent, we stop Google Analytics and PostHog collecting anything further and delete the first-party analytics cookies and browser storage they set on this site (_ga, _ga_*,ph_*). The only thing left behind is a small flag recording your refusal so the tools stay switched off. Google Analytics and PostHog are not loaded at all until you accept analytics cookies.
You can also block or delete cookies from inside your browser settings (Safari, Chrome, Firefox and Edge all have a "Cookies and site data" section). If you block strictly-necessary cookies, parts of the site may stop working.
Google Consent Mode v2
We use Google's Consent Mode v2 in its "basic" form: the Google Analytics tag is not loaded until you accept analytics cookies, so if you reject analytics Google receives nothing from your visit — not even anonymised "ping" data.
Changes to this policy
If we add new cookies or change how we use existing ones, we'll update this page and re-prompt you for consent. The "last updated" date at the top will always show the most recent change.
Contact
If you have questions about this policy or want to exercise any of your rights under UK GDPR, please contact Neil Taylor, the data controller for Taylor Osteopathy. Email enquiries@taylorosteopathy.co.uk or call 01536 216223.